Are Pinterest’s Anti-Spam Measures Now Going Too Far?

Is Pinterest now penalising legitimate users in its fight against spam?

Heidi Kay, the VP of brand management and interactive content for PediaStaff, a staffing company, contacted us to tell us how she’d found herself unable to comment on her own pins. The reason? Pinterest had locked her out for making several comments in quick succession.

With 16,000 followers and 130 boards, Pinterest is the biggest driver of traffic to her company’s website.

Regaining Control

After trying to comment once a day for two weeks, there was still no change. In the past, Heidi found that resorting to contacting engineers from Pinterest was the only way to start commenting, and managing, again. Heidi says that what disappoints her most is the fact that no comment frequency or quantity limit is publicised and no warnings are given about an imminent block.

Solutions

Many people, including Heidi, believe that users who have created a board should have free rein over it. As she puts it, “it does seem rather odd that a brand would not be allowed to communicate with its followers to its heart’s content, on its own boards.” Perhaps there could even be different types of account, with a business account allowing spam control to be user-defined. This way a user could allow themself and selected individuals from their company to post unlimited comments.

Is Pinterest a True Social Network?

Heidi simply wants a platform on which to hold intelligent discussions. Is it simply the case that Pinterest is not about conversing? As it is, the Pinterest process involves posting pictures and receiving or contributing reactions. Because Pinterest is cracking down on spam in a major way, it has effectively limited its own capabilities as a social networking site.

What do you think about this issue? Have you experienced problems with Pinterest as it strives to eradicate spam? Let us know in the comments section below!

Photo by Kt Ann

 

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Comments

  1. Thanks Oliver for sharing our story. I am very interested to see if anyone else is having this problem.

  2. I have noticed that there was a bug with the Picassa images. All of them were considered as spams or content inapropriate. The problem is solved now.

  3. We seem to be unjustly caught up in the Pinterest spam filters. We are a new organization focused on connecting people with reuse and repurposing solutions to turn their trash into useful items, diverting waste from our landfills and environment.

    We do not sell anything, nor do we participate in any affiliate programs; we primarily repin and pin reuse ideas for items of all kinds. Most of our pins link to others’ ideas while a small percentage of our pins are of our original content on our site (articles about how to reduce your use of single use bottled beverages and reuse plastic bottle caps, for instance).

    Pinterest started flagging all of our pins to our own content a few days ago, and we wrote to request their reconsideration of this action. While they appear to have stopped placing the spam flag on our new pins in response, the spam/inappropriate content warning remains on all of our previous pins, and we’re unable to get a reply from Pinterest that addresses this.

    We’re working on a blog post offering ourselves as a case study in the mysterious ways of the new Pinterest spam filters, in the hope that others will be able to help us figure out what happened and how to prevent other legitimate, non-spam users from following in our footsteps.

  4. Holly Pearsons says:

    I think this is a brilliant article. Pinterest is a great resource but as this article shows, it can be restrictive. There really needs to be openness between the company and users about who owns what and how much control ultimately should be in the hands of the original posters.

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